“1. Use a sticky navigation bar: A ‘sticky’ navigation bar can help people explore ‘Edgar’ in a comfortable and controlled manner. People like to explore websites without them feeling that they are losing control. Even if they never use the navigation bar, it can still have a positive impact on the overall experience. Not having control can potentially trigger a feeling of stress which can cause people to leave the site and therefore increase bounce rates. (Think of the analogy of a GPS in your car)
Don’t overthink where you should start. Just get started. A landing page can—and must—always improve. If you have limited time and resources, run through the quick wins to make tweaks that generate outsized gains. If you have more time, revamp your copy to orient around making a lasting impression, the maturity of the market, and customer awareness.
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Sarah Pickersgill at Cancer Research UK says it’s important to be clear what the charity wants to learn from testing and how it will add to the supporter’s experience. “Simple A/B testing is a great methodology for us, as well as gathering insight from heat maps.” Ultimately, the interaction rate with its supporters tells the organisation how it is doing, she adds.
Virgin Holidays will be launching an internal campaign to raise awareness of the new regulations among its staff, and also has a “huge IT transformation plan” to make the company GDPR ready. “It’s not just what customers receive in an email, it’s the back end of things, how we manage their data, how we manage permissions. We are doing everything we can in order to get ourselves ready and support the legislation,” explains Lopes.
